Get Satisfaction vs SurveyMonkey : Which is Better?

Get Satisfaction icon

Get Satisfaction

Get Satisfaction is a customer community software platform for technical support. Developed by GetSatisfaction

License: Commercial

Categories: Business & Commerce

Apps available for Online

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SurveyMonkey icon

SurveyMonkey

SurveyMonkey is an online survey tool. Developed by SurveyMonkey.com

License: Freemium

Apps available for Windows Online

Get Satisfaction VS SurveyMonkey

Get Satisfaction focuses on community engagement and real-time feedback collection, making it ideal for customer support and interaction. In contrast, SurveyMonkey specializes in creating detailed surveys with advanced analytics and a wide range of templates, catering more to research and data collection needs.

Get Satisfaction

Pros:

  • User-friendly interface
  • Real-time feedback collection
  • Integration with various platforms
  • Customizable surveys
  • Strong analytics and reporting
  • Community engagement features
  • Multi-language support
  • Mobile-friendly design

Cons:

  • Limited customization options for surveys
  • Can be overwhelming for new users
  • Less focus on traditional surveys

SurveyMonkey

Pros:

  • Wide range of survey templates
  • Advanced logic and branching
  • Robust data analysis tools
  • Integration with third-party applications
  • Flexible pricing plans

Cons:

  • Some advanced features only available in higher-tier plans
  • Limited support for community engagement
  • Pricing may be high for small businesses

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