LiveAgent vs Get Satisfaction : Which is Better?
LiveAgent
LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit
License: Commercial
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LiveAgent VS Get Satisfaction
LiveAgent is a comprehensive customer support solution with multichannel capabilities and advanced reporting tools, making it ideal for businesses needing robust support. In contrast, Get Satisfaction focuses on community-driven support and feedback, making it suitable for companies looking to engage with customers but may lack the depth of features for high-volume support.
LiveAgent
Pros:
- Multichannel support (chat, email, phone)
- Customizable ticketing system
- Real-time chat capabilities
- Automated responses and workflows
- Detailed reporting and analytics
Cons:
- Can be overwhelming for new users due to complexity
- Pricing can be high for smaller businesses
- Limited customization options for some features
Get Satisfaction
Pros:
- User-friendly interface
- Community-driven support and feedback
- Integration with social media platforms
- Knowledge base creation
- Product feedback collection
Cons:
- Limited features compared to dedicated customer support platforms
- Less suitable for high-volume support needs
- Dependency on community for responses
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