Get Satisfaction vs UserVoice : Which is Better?

Get Satisfaction icon

Get Satisfaction

Get Satisfaction is a customer community software platform for technical support. Developed by GetSatisfaction

License: Commercial

Categories: Business & Commerce

Apps available for Online

VS
VS
UserVoice icon

UserVoice

UserVoice lets You Capture User Feedback Software-as-a-Service (SaaS) company creating customer engagement tools. Developed by UserVoice

License: Commercial

Categories: Business & Commerce

Apps available for Online Android iPhone Android Tablet iPad

Get Satisfaction VS UserVoice

Get Satisfaction focuses on building a community around customer feedback, fostering interaction and engagement, while UserVoice emphasizes direct feedback collection and analytics to drive product improvements. Both platforms provide valuable feedback mechanisms but cater to different business needs.

Get Satisfaction

Pros:

  • User-friendly interface
  • Customizable feedback forms
  • Integration with various platforms
  • Robust analytics and reporting
  • Great customer support

Cons:

  • Can be expensive for small businesses
  • Limited customization options
  • Some features may be overwhelming for new users

UserVoice

Pros:

  • Community-driven feedback
  • Easy to set up and use
  • Gamification features to increase engagement
  • Integration with multiple channels
  • Strong focus on customer satisfaction

Cons:

  • Less focus on direct customer interaction
  • Limited analytics compared to competitors
  • Can become cluttered with too many suggestions

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