Gmelius vs Kayako : Which is Better?

Gmelius icon

Gmelius

Gmelius is a free browser extension available for Google Chrome, Mozilla Firefox and Opera that customizes the look and feel. Developed by Gmelius

License: Freemium

Categories: Office & Productivity Online Services Security & Privacy Web Browsers

Apps available for Mac OS X Windows Linux Online Chrome OS

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Kayako icon

Kayako

Kayako is a customer service software. Developed by Kayako

License: Commercial

Categories: Business & Commerce

Apps available for Mac OS X Windows Linux Online Android

Gmelius VS Kayako

Gmelius is best suited for teams that heavily rely on Gmail and Google Workspace for collaboration and communication, while Kayako offers a more comprehensive multi-channel customer support experience with strong ticketing and self-service capabilities.

Gmelius

Pros:

  • Integrates with Gmail and Google Workspace
  • Email tracking and automation
  • Collaboration tools for teams
  • Customizable workflows
  • Shared inboxes for team collaboration

Cons:

  • Limited integration with non-Google apps
  • Can be complex for new users
  • Pricing can be high for small teams

Kayako

Pros:

  • Multi-channel support (email, chat, social media)
  • Robust ticketing system
  • Knowledge base and self-service options
  • Analytics and reporting features
  • Customizable automation and workflows

Cons:

  • Higher cost compared to some competitors
  • Setup can be time-consuming
  • Learning curve for advanced features

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