Help Scout vs UserEngage : Which is Better?

Help Scout

Help Scout is an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals.

License: Commercial

Categories: Business & Commerce

Apps available for Online iPhone

UserEngage

UserEngage is a Real-Time Customer and User Engagement Tool for Big and for Small Businesses, designed for maximizing the conversion. Developed by userengage.io

License: Commercial

Categories: Business & Commerce Education & Reference Network & Admin

Apps available for Mac OS X Windows Linux Online Android

Help Scout VS UserEngage Feature comparision

Feature	Help Scout	UserEngage
Customer Feedback
Customer service
Customer support
Knowledge base
Dockerized
Helpdesk ticketing
Ad-free
Ads monitoring
Automatic customer engagement
Shared inbox
Comment section
Email tracking
Auto responder
Customizable
Forums
Software as a Service
Configurable
Task Management
Wiki
Email automation
Email marketing automation
Automatic messages
Integrated Chat
Text chat
Real time collaboration
Onboarding
Lead Generation
Lead nurturing
Live Chat
Marketing automation
Omnichannel messaging
Email template editor
Email deliverability
IFTTT integration
Chat history
Contextual sales
Legal CRM
Publishing
Scheduled sending by Timezone
Abandoned Cart Recovery
Live Push Notifications
Encrypted chat
Knowledge Base structuring
Kanban boards
Kanban Chart
Chat Bot
Real-time analytics
Support for Multiple Users