Desk.com vs Help Scout : Which is Better?

Desk.com icon

Desk.com

Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies. Developed by Salesforce

License: Commercial

Categories: Business & Commerce

Apps available for Online

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Help Scout icon

Help Scout

Help Scout is an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals.

License: Commercial

Categories: Business & Commerce

Apps available for Online iPhone

Desk.com VS Help Scout Feature comparision

Feature Desk.com Help Scout
Customer support
Dockerized
Helpdesk ticketing
Forums
Knowledge base
Software as a Service
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Modern live chat
Beat maker
Call recording
Customizable
Kanban boards
Kanban Chart
Email notifications
Email automation
Encrypted chat
Knowledge Base structuring
Live Chat
Shared inbox
Comment section
Customer service
Email tracking
Auto responder
Configurable
Task Management
Wiki
Email marketing automation
Automatic messages
Integrated Chat
Text chat
Real time collaboration
*community curated information: This table may not have the most accurate information. Please suggest changes

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