Freshdesk vs Intercom : Which is Better?

Freshdesk icon

Freshdesk

Freshdesk is a cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels. Developed by Freshdesk Inc.

License: Commercial

Apps available for Mac OS X Windows Linux Online Android

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Intercom icon

Intercom

Intercom is a corporate messaging software.

License: Freemium

Apps available for Online Android iPhone

Freshdesk VS Intercom

Intercom excels in providing a user-friendly experience with advanced automation and analytics features, making it ideal for businesses focusing on customer engagement. Freshdesk, on the other hand, offers a more affordable solution with strong ticketing and collaboration tools, making it better suited for support teams on a budget.

Freshdesk

Pros:

  • Affordable pricing options
  • Intuitive ticketing system
  • Multi-channel support
  • Great collaboration tools
  • Strong knowledge base capabilities

Cons:

  • Limited customization in lower-tier plans
  • Occasional performance issues
  • Steeper learning curve for non-technical users

Intercom

Pros:

  • User-friendly interface
  • Robust automation features
  • Extensive integration options
  • In-depth analytics and reporting
  • Customizable chatbots

Cons:

  • Can be expensive for larger teams
  • Limited offline capabilities
  • Complex setup for advanced features

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