LiveChat vs Freshdesk : Which is Better?

LiveChat icon

LiveChat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities. Developed by LiveChat

License: Commercial

Categories: Business & Commerce

Apps available for Mac OS X Windows Online Android iPhone

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Freshdesk icon

Freshdesk

Freshdesk is a cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels. Developed by Freshdesk Inc.

License: Commercial

Categories: Business & Commerce Online Services

Apps available for Mac OS X Windows Linux Online Android

LiveChat VS Freshdesk

LiveChat excels in providing real-time chat support with a user-friendly interface, making it ideal for businesses focused on live interactions. In contrast, Freshdesk offers a more comprehensive helpdesk solution with multi-channel support and robust ticketing features, making it better suited for organizations requiring extensive customer support management.

LiveChat

Pros:

  • User-friendly interface
  • Real-time chat support
  • Mobile app availability
  • Integration with multiple platforms
  • Customizable chat widgets

Cons:

  • Limited CRM capabilities
  • Higher pricing for advanced features
  • Less effective for non-chat support

Freshdesk

Pros:

  • Multi-channel support
  • Robust ticketing system
  • Knowledge base integration
  • Automation and AI features
  • Reporting and analytics tools

Cons:

  • Learning curve for new users
  • Customization can be complex
  • Limited customization in lower pricing tiers

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