Drift vs LiveChat : Which is Better?

Drift icon

Drift

Drift is a conversation-driven marketing and sales platform. Developed by Drift, Inc.

License: Freemium

Categories: Business & Commerce Education & Reference Social & Communications

Apps available for Online Slack

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LiveChat icon

LiveChat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities. Developed by LiveChat

License: Commercial

Categories: Business & Commerce

Apps available for Mac OS X Windows Online Android iPhone

Drift VS LiveChat

Drift focuses heavily on automation and chatbot capabilities, making it ideal for lead generation and sales-focused businesses. LiveChat, on the other hand, offers strong multi-channel support and is well-suited for customer support and engagement across various platforms.

Drift

Pros:

  • User-friendly interface
  • Comprehensive chatbot capabilities
  • Integration with various CRM tools
  • Real-time messaging and notifications
  • Robust analytics and reporting features

Cons:

  • Limited features in the free version
  • Pricing can be high for small businesses
  • Steeper learning curve for advanced features

LiveChat

Pros:

  • Customizable chat widgets
  • Multi-channel support (web, mobile, social)
  • Visitor tracking and profiling
  • Canned responses to save time
  • Integration with popular e-commerce platforms

Cons:

  • Can be expensive for larger teams
  • Limited customization options for chat widgets
  • Occasional performance issues during peak times

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