LiveChat vs LiveCall : Which is Better?

LiveChat icon

LiveChat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities. Developed by LiveChat

License: Commercial

Categories: Business & Commerce

Apps available for Mac OS X Windows Online Android iPhone

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LiveCall icon

LiveCall

LiveCall enables your online visitors to call you without phone or any downloads. Developed by livecall.io

License: Freemium

Apps available for Windows Linux Online Android Chrome OS

LiveChat VS LiveCall

LiveChat excels in providing real-time text support with a user-friendly interface and extensive integrations, making it ideal for businesses focused on chat support. In contrast, LiveCall specializes in high-quality voice communication and screen sharing, catering to teams that prioritize voice interactions.

LiveChat

Pros:

  • User-friendly interface
  • Real-time chat support
  • Integrates with various platforms
  • Customizable chat widgets
  • Mobile app availability

Cons:

  • Limited video support
  • Can be expensive for larger teams
  • Dependent on internet connection

LiveCall

Pros:

  • High-quality voice calls
  • Screen sharing functionality
  • Easy call management
  • Integrates with CRM systems
  • Supports multiple languages

Cons:

  • Requires good internet connection
  • Can have latency issues
  • Limited to voice communication only

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