OTRS ITSM vs Trakdesk : Which is Better?

OTRS ITSM

OTRS ITSM provides many services needed for running a business. Developed by OTRS Inc

License: Open Source

Apps available for Windows Linux Online

Trakdesk

Trakdesk is a fully customizable customer support platform with all the bells and whistles you would need to provide exceptional customer support. Developed by Trakdesk

License: Commercial

Categories: Business & Commerce Games Online Services

Apps available for Mac OS X Windows Linux Online Windows Mobile

OTRS ITSM VS Trakdesk Feature comparision

Feature	OTRS ITSM	Trakdesk
CMDB and ProcessManagement
Customer service
First person view
Helpdesk ticketing
Incident management
Inventory management
Service Level Management
Web-Based
Workflow Automation
Forums
Hardware Monitoring
Customer support
Knowledge base
Software as a Service
REST API
Task Management
Whatsapp integration
IT Asset Management
Support for Bootstrap
Customer Feedback
Gamification
Dockerized
Ad-free
Ads monitoring
Automatic customer engagement
Customizable
Kanban boards
Kanban Chart
Shared inbox
Comment section
Email tracking
Email notifications
Suggestion voting
German
Configurable