GLPI vs OTRS ITSM : Which is Better?

GLPI icon

GLPI

GLPI (Gestionnaire Libre de Parc Informatique) is a free IT Asset Management, issue tracking system and service desk solution.

License: Open Source

Categories: Business & Commerce

Apps available for Mac OS X Windows Linux Online

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OTRS ITSM icon

OTRS ITSM

OTRS ITSM provides many services needed for running a business. Developed by OTRS Inc

License: Open Source

Apps available for Windows Linux Online

GLPI VS OTRS ITSM

OTRS ITSM excels in its comprehensive ITIL compliance and strong ticketing features, making it ideal for larger organizations needing detailed service management. In contrast, GLPI offers superior asset management and a more user-friendly interface, catering well to teams prioritizing ease of use and asset tracking.

GLPI

Pros:

  • User-friendly interface and easy to navigate.
  • Robust asset management features.
  • Multi-language support for global teams.
  • Active community support and regular updates.
  • Integrated knowledge base for self-service.

Cons:

  • Limited reporting and analytics features.
  • Performance issues with large datasets.
  • Less robust ticketing compared to OTRS.

OTRS ITSM

Pros:

  • Open source and highly customizable.
  • Comprehensive ITIL-compliant features.
  • Strong ticketing system with SLA management.
  • Good integration capabilities with other tools.
  • Flexible deployment options (cloud and on-premises).

Cons:

  • Initial setup can be complex and time-consuming.
  • Requires technical expertise for customization.
  • Higher learning curve for new users.

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