Survicate vs Deskero : Which is Better?
Survicate VS Deskero
Deskero is primarily focused on customer support through live chat and ticketing systems, making it ideal for businesses needing real-time communication. In contrast, Survicate excels in gathering customer feedback and insights through surveys, making it more suitable for companies looking to improve their products and services based on user input.
Survicate
Pros:
- Strong survey and feedback tools
- User-friendly interface
- Great for gathering customer insights
- Integrates well with other tools
Cons:
- Limited live chat support
- Can be complex for beginners
- Less effective for direct customer engagement
- Higher pricing for advanced features
Deskero
Pros:
- Robust live chat functionality
- Excellent customer support
- Easy to set up and use
- Good for managing customer inquiries
Cons:
- Limited survey capabilities
- Less focus on customer feedback
- Not ideal for large-scale surveys
- Fewer automation features
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