Get Satisfaction vs Survicate : Which is Better?

Get Satisfaction icon

Get Satisfaction

Get Satisfaction is a customer community software platform for technical support. Developed by GetSatisfaction

License: Commercial

Categories: Business & Commerce

Apps available for Online

VS
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Survicate icon

Survicate

Survicate is an all-in-one customer feedback tool focused on SMB. Developed by Survicate

License: Freemium

Categories: Network & Admin Online Services

Apps available for Online

Get Satisfaction VS Survicate

Get Satisfaction focuses on community engagement and user feedback collection, making it ideal for building user-driven communities. In contrast, Survicate excels in survey customization and advanced analytics, making it better suited for in-depth user research and feedback collection.

Get Satisfaction

Pros:

  • Strong community engagement features
  • Good for gathering user feedback
  • Easy to set up and use
  • Offers real-time data insights
  • Integration with several third-party tools

Cons:

  • Limited survey options
  • Less customizable than Survicate
  • No NPS surveys
  • Lacks advanced segmentation features
  • Less focus on direct user surveys

Survicate

Pros:

  • Powerful survey tools
  • Highly customizable surveys
  • Advanced reporting capabilities
  • Supports user segmentation
  • Real-time feedback analysis

Cons:

  • Can be complex for beginners
  • Pricing can be high for advanced features
  • Steeper learning curve
  • Limited community features
  • Less effective for direct user feedback

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