Trakdesk vs Get Satisfaction : Which is Better?
Trakdesk
Trakdesk is a fully customizable customer support platform with all the bells and whistles you would need to provide exceptional customer support. Developed by Trakdesk
License: Commercial
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Trakdesk VS Get Satisfaction
Get Satisfaction is primarily focused on community engagement and feedback collection, making it ideal for businesses looking to foster customer interaction. In contrast, Trakdesk offers a comprehensive customer support ticketing system, making it more suitable for organizations that prioritize efficient issue resolution and support automation.
Trakdesk
Pros:
- Robust ticketing system
- Automation of customer support tasks
- Reporting and analytics features
- Multi-channel support
- Customizable workflows
Cons:
- Can be complex for new users
- Higher pricing tier for advanced features
- Limited customization options for smaller businesses
Get Satisfaction
Pros:
- User-friendly interface
- Strong community support
- Customizable feedback forms
- Integration with various platforms
- Real-time feedback collection
Cons:
- Limited integrations compared to competitors
- Less focus on ticket management
- Occasional performance issues
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