Trakdesk vs LiveAgent : Which is Better?

Trakdesk icon

Trakdesk

Trakdesk is a fully customizable customer support platform with all the bells and whistles you would need to provide exceptional customer support. Developed by Trakdesk

License: Commercial

Categories: Business & Commerce Games Online Services

Apps available for Mac OS X Windows Linux Online Windows Mobile

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LiveAgent icon

LiveAgent

LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit

License: Commercial

Categories: Business & Commerce

Apps available for Online Android iPhone Android Tablet iPad

Trakdesk VS LiveAgent

Trakdesk offers a highly customizable and user-friendly interface, making it suitable for businesses that require flexibility and real-time tracking. In contrast, LiveAgent excels in multi-channel support and ticketing, making it ideal for teams that prioritize customer interaction through various platforms.

Trakdesk

Pros:

  • User-friendly interface
  • Highly customizable
  • Integrates with multiple platforms
  • Real-time tracking
  • Automated reporting

Cons:

  • Limited integrations
  • Higher pricing tier
  • Customer support can be slow

LiveAgent

Pros:

  • Multi-channel support
  • Robust ticketing system
  • Advanced analytics
  • Live chat functionality
  • Customizable workflows

Cons:

  • Steeper learning curve
  • Limited free trial
  • Can be overwhelming for small teams

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