Get Satisfaction vs Trakdesk : Which is Better?
Get Satisfaction
Get Satisfaction is a customer community software platform for technical support. Developed by GetSatisfaction
License: Commercial
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Get Satisfaction VS Trakdesk
Get Satisfaction is primarily focused on community engagement and feedback collection, making it ideal for businesses looking to foster customer interaction. In contrast, Trakdesk offers a comprehensive customer support ticketing system, making it more suitable for organizations that prioritize efficient issue resolution and support automation.
Get Satisfaction
Pros:
- User-friendly interface
- Strong community support
- Customizable feedback forms
- Integration with various platforms
- Real-time feedback collection
Cons:
- Limited integrations compared to competitors
- Less focus on ticket management
- Occasional performance issues
Trakdesk
Pros:
- Robust ticketing system
- Automation of customer support tasks
- Reporting and analytics features
- Multi-channel support
- Customizable workflows
Cons:
- Can be complex for new users
- Higher pricing tier for advanced features
- Limited customization options for smaller businesses
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