Trakdesk vs OTRS ITSM : Which is Better?
Trakdesk
Trakdesk is a fully customizable customer support platform with all the bells and whistles you would need to provide exceptional customer support. Developed by Trakdesk
License: Commercial
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Trakdesk VS OTRS ITSM Feature comparision
| Feature | Trakdesk | OTRS ITSM |
|---|---|---|
| Gamification | ||
| Customer Feedback | ||
| Customer service | ||
| Customer support | ||
| Knowledge base | ||
| Software as a Service | ||
| Dockerized | ||
| Helpdesk ticketing | ||
| Ad-free | ||
| Ads monitoring | ||
| Automatic customer engagement | ||
| Customizable | ||
| Kanban boards | ||
| Kanban Chart | ||
| Shared inbox | ||
| Comment section | ||
| Email tracking | ||
| Email notifications | ||
| Forums | ||
| Suggestion voting | ||
| German | ||
| Configurable | ||
| CMDB and ProcessManagement | ||
| First person view | ||
| Incident management | ||
| Inventory management | ||
| Service Level Management | ||
| Web-Based | ||
| Workflow Automation | ||
| Hardware Monitoring | ||
| REST API | ||
| Task Management | ||
| Whatsapp integration | ||
| IT Asset Management | ||
| Support for Bootstrap |
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