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Kayako Alternatives for Windows

Looking for Kayako alternatives? We've curated 14 top alternatives that offer similar functionality. Whether you need Windows options, free plans, or open source solutions, explore our comprehensive list to find the perfect fit for your needs.

Freshdesk

Freshdesk

Commercial

Freshdesk is a cloud-based customer support and helpdesk ticketing system designed to streamline customer interactions across multiple channels, including email, phone, social media, and chat. It offers a unified platform for support teams to manage, track, and resolve customer queries efficiently, improving agent productivity and overall customer satisfaction.

Key Features

  • Consolidates customer interactions from multiple channels into one platform.
  • Strong automation features for streamlining workflows and improving efficiency.
  • Comprehensive knowledge base and forums for effective self-service.

vs Kayako

Consolidates customer interactions from multiple channels into one platform. compared to Kayako
Smartsupp

Smartsupp

Freemium

Smartsupp is a comprehensive customer communication platform offering live chat, chatbots, and a shared inbox to streamline support and boost sales directly on your website. It provides valuable insights into visitor behavior and facilitates efficient communication across multiple channels.

Key Features

  • Comprehensive feature set including live chat, chatbots, and visitor tracking.
  • Intuitive agent dashboard and easy installation process.
  • Valuable session recording feature for understanding user behavior.

vs Kayako

Comprehensive feature set including live chat, chatbots, and visitor tracking. compared to Kayako
Atera

Atera

Commercial

Atera is a comprehensive platform designed for Managed Service Providers (MSPs), offering a unified suite of tools for RMM, PSA, helpdesk, billing, and reporting. It simplifies IT management for businesses of all sizes.

Key Features

  • Integrated RMM, PSA, and Helpdesk in one platform.
  • Per-technician pricing is cost-effective and predictable.
  • Cloud-based accessibility allows for remote work.

vs Kayako

Integrated RMM, PSA, and Helpdesk in one platform. compared to Kayako
osTicket

osTicket

Open Source

osTicket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. It offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base.

Key Features

  • Completely free and open source, offering significant cost savings.
  • Easy to set up and configure for basic helpdesk operations.
  • Effectively consolidates support requests from email and web forms.

vs Kayako

Completely free and open source, offering significant cost savings. compared to Kayako
Gmelius

Gmelius

Freemium

Gmelius transforms your Gmail inbox into a powerful workspace for teams. It integrates email, task management, and collaboration tools directly within Gmail, eliminating the need to switch between applications. Features include shared inboxes, Kanban boards, email automation, tracking, and robust privacy controls, enhancing productivity and team efficiency.

Key Features

  • Deeply integrates with Gmail, creating a unified workspace.
  • Combines email, task management, and collaboration in one place.
  • Offers robust features like shared inboxes and Kanban boards.

vs Kayako

Deeply integrates with Gmail, creating a unified workspace. compared to Kayako
Jitbit Helpdesk

Jitbit Helpdesk

Commercial

Jitbit Helpdesk is a powerful and flexible web-based helpdesk software designed for IT and customer support teams. It offers robust ticketing, a comprehensive knowledge base, and seamless email integration to streamline support operations and improve efficiency.

Key Features

  • Strong email-to-ticket conversion and management.
  • Comprehensive and well-integrated knowledge base.
  • Flexible deployment options (SaaS and self-hosted).

vs Kayako

Strong email-to-ticket conversion and management. compared to Kayako
Trakdesk

Trakdesk

Commercial

Trakdesk is a comprehensive and highly customizable customer support platform designed to streamline helpdesk operations, enhance customer engagement, and improve team productivity through features like ticketing, knowledge base, automation, and gamification.

Key Features

  • High degree of customization for workflows and fields.
  • Comprehensive knowledge base for self-service.
  • Powerful automation features reduce manual tasks.

vs Kayako

High degree of customization for workflows and fields. compared to Kayako
csupport

csupport

Commercial

csupport is a comprehensive platform offering live chat, customer support, and helpdesk functionalities designed to enhance customer engagement and streamline support operations. It provides tools for real-time communication, visitor tracking, ticketing, and knowledge base management.

Key Features

  • Integrated platform for chat, helpdesk, and knowledge base.
  • Real-time visitor tracking and analytics.
  • AI and automation features for efficiency.

vs Kayako

Integrated platform for chat, helpdesk, and knowledge base. compared to Kayako
Mibew

Mibew

Open Source

Mibew Messenger is an open-source live support tool for websites, enabling real-time chat between visitors and support operators directly through a browser interface. It is built using PHP and MySQL.

Key Features

  • Open Source and Free
  • Self-Hosted for Data Control
  • Customizable

vs Kayako

Open Source and Free compared to Kayako
Web Help Desk

Web Help Desk

Commercial

Web Help Desk is an affordable, powerful IT help desk and asset management solution designed to streamline support operations, manage IT assets effectively, and empower end-users through a comprehensive knowledge base. It offers robust ticketing, automated workflows, and integrated tools for enhanced efficiency.

Key Features

  • Integrated IT asset management with ticketing
  • Affordable pricing for SMBs
  • Robust ticketing system with automation

vs Kayako

Integrated IT asset management with ticketing compared to Kayako
LiveChat

LiveChat

Commercial

LiveChat is a comprehensive online customer service solution providing live chat, built-in help desk, and web analytics to engage deeply with website visitors and support customers efficiently.

Key Features

  • Integrated live chat and help desk functionality
  • Comprehensive analytics and reporting features
  • Robust set of productivity tools for agents

vs Kayako

Integrated live chat and help desk functionality compared to Kayako
LiveCall

LiveCall

Freemium

LiveCall is an innovative click-to-call and live chat solution designed to instantly connect website visitors with your sales or support team, facilitating real-time conversations directly from your website. It aims to significantly boost lead generation and conversion rates by eliminating communication barriers and providing immediate assistance.

Key Features

  • Facilitates instant communication without phone numbers or downloads.
  • Integrates voice call and live chat for flexible engagement.
  • Designed to improve website lead generation and conversion rates.

vs Kayako

Facilitates instant communication without phone numbers or downloads. compared to Kayako
GoToAssist

GoToAssist

Commercial

GoToAssist is a comprehensive, cloud-based remote support solution designed for IT support teams and customer service organizations, enabling secure and efficient remote access to devices for troubleshooting, maintenance, and support.

Key Features

  • Comprehensive feature set for remote support.
  • Reliable and stable performance during sessions.
  • Strong support for unattended access.

vs Kayako

Comprehensive feature set for remote support. compared to Kayako
Visitlead Live Chat

Visitlead Live Chat

Commercial

Visitlead Live Chat is a comprehensive live chat and customer support software designed to enhance online engagement, provide real-time assistance to website visitors, and streamline customer service operations through integrated tools like chat, ticketing, and knowledge base management.

Key Features

  • Integrated live chat and helpdesk ticketing for streamlined support.
  • Real-time visitor monitoring allows for proactive engagement.
  • Knowledge base feature empowers self-service and reduces agent workload.

vs Kayako

Integrated live chat and helpdesk ticketing for streamlined support. compared to Kayako

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