GoToAssist vs Kayako : Which is Better?

GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Categories: Business & Commerce Network & Admin

Apps available for Windows Online Android iPhone Android Tablet

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Kayako icon

Kayako

Kayako is a customer service software. Developed by Kayako

License: Commercial

Categories: Business & Commerce

Apps available for Mac OS X Windows Linux Online Android

GoToAssist VS Kayako

Kayako is more focused on customer support and multi-channel communication, making it ideal for businesses with diverse support needs. In contrast, GoToAssist is tailored for remote assistance, providing robust features for tech support and troubleshooting.

GoToAssist

Pros:

  • Real-time remote support
  • Cross-platform compatibility
  • Session recording and playback
  • Easy file transfer during sessions
  • Robust security features

Cons:

  • Requires stable internet connection
  • Limited customization options
  • Higher cost for additional features

Kayako

Pros:

  • User-friendly interface
  • Multi-channel support (email, chat, social media)
  • Customizable workflows
  • Advanced reporting and analytics
  • Integration with third-party apps

Cons:

  • Limited automation features
  • Can be expensive for small teams
  • Steep learning curve for advanced features

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