GoToAssist vs Kayako : Which is Better?

GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Apps available for Windows Online Android iPhone Android Tablet

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Kayako icon

Kayako

Kayako is a customer service software. Developed by Kayako

License: Commercial

Categories: Business & Commerce

Apps available for Mac OS X Windows Linux Online Android

GoToAssist VS Kayako Feature comparision

Feature GoToAssist Kayako
Remote desktop
Customer support
Remote Support
Support for Remote Control
Remote Reboot
Support for Multiple Monitors
Audio Calling
Support for Aliases
Integrated File Sharing
Unattended access
Screen Mirroring
Access Control
File-sync
File transfer
Integrated Chat
Local Network Connection
VNC Viewer
Lightweight
RDP Functionality
Built-in SSH client
Vnc protocol
Portable
Ad-free
Clustering
Full controller support
Multiplatform
Remote monitoring
Customer Chat
Customer service
Knowledge base
Live Chat
Dockerized
Helpdesk ticketing
Ads monitoring
Automatic customer engagement
Customer Feedback
Chat Bot
Real-time analytics
Support for Multiple Users
Email notifications
Customizable
Kanban boards
Kanban Chart
Email automation
Encrypted chat
Knowledge Base structuring
Email tracking
Auto responder
Forums
Software as a Service
Email marketing automation
Gmail integration
Bug reporting
Customizable triggers
*community curated information: This table may not have the most accurate information. Please suggest changes

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