Apps Related to Customer Feedback

Discover apps and services related to Customer Feedback.

The platform incorporates user feedback mechanisms to report issues, suggest improvements, and contribute to the platform's evolution.

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SurveySparrow

SurveySparrow

Commercial

SurveySparrow is an omnichannel experience management platform designed to help businesses collect rich customer and employee feedback through engaging surveys. It offers a conversational interface, powerful automation, and detailed analytics for comprehensive experience insights.

Engaging conversational survey format increases response rates.
Customer Feedback
Business & Commerce
Marker

Marker

Commercial

Marker is a powerful visual bug reporting and feedback tool designed for development teams, designers, testers, and clients. It simplifies collecting, annotating, and submitting precise bug reports and visual feedback directly from any website, integrating seamlessly with popular project management and issue tracking systems.

Simplifies bug reporting with visual context.
Browser integration
Development Web Browsers
OneDesk

OneDesk

Freemium

OneDesk is a unified platform designed to streamline project management, customer feedback collection, and service management. It helps businesses manage tasks, projects, customer interactions, and product development all in one place.

Unifies project management, customer service, and product development.
Customer Feedback
Business & Commerce Office & Productivity
HeatMapCo

HeatMapCo

Freemium

HeatMapCo offers a comprehensive suite of website analytics tools, primarily focusing on eye-tracking and mouse movement heatmaps, session recordings, and user feedback to help businesses optimize user experience and increase conversion rates. It caters to web developers, designers, and marketers seeking actionable insights into user behavior on their websites.

Includes eye-tracking heatmaps, a distinct advantage.
Google Chrome extension
Development Web Browsers
OSQA

OSQA

Open Source

OSQA is a robust, open-source question and answer system designed to power community-driven knowledge sharing platforms. Built on Python and Django, it provides the tools needed to create Stack Overflow-style forums where users can ask, answer, and rate questions.

Free to use and modify due to its open-source license.
Community based
Education & Reference
Visitlead Live Chat

Visitlead Live Chat

Commercial

Visitlead Live Chat is a comprehensive live chat and customer support software designed to enhance online engagement, provide real-time assistance to website visitors, and streamline customer service operations through integrated tools like chat, ticketing, and knowledge base management.

Integrated live chat and helpdesk ticketing for streamlined support.
Customer service
Business & Commerce Social & Communications
Tender Support

Tender Support

Commercial

Tender Support provides a comprehensive cloud-based platform for managing customer interactions, encompassing helpdesk ticketing, forums, knowledge base, and customer feedback tools to streamline support operations.

Integrated helpdesk, forums, and knowledge base in one platform.
Business & Commerce Social
IQ Polls

IQ Polls

Freemium

IQ Polls is an interactive voting and polling platform designed to enhance engagement in presentations, classrooms, events, and more. It enables real-time audience participation through various question types, including polls, quizzes, and word clouds, accessible via web or SMS.

Supports both web and SMS participation for maximum accessibility.
Polling
Office & Productivity
Eyenewton

Eyenewton

Freemium

Eyenewton is a comprehensive platform designed to help businesses gather, analyze, and act upon customer feedback through customizable widgets and integrated engagement tools.

Combines feedback collection and communication tools in one platform.
Call recording
Business & Commerce Online Services
Wooclap

Wooclap

Freemium

Wooclap is an interactive presentation and polling platform designed for educators, trainers, and presenters to engage their audience dynamically through various question types and interactive activities.

Wide variety of interactive question types available.
Brainstorming
Business & Commerce Development Education & Reference Office & Productivity Online Services
Brimir

Brimir

Open Source

Brimir is an open-source, self-hosted helpdesk ticketing system designed to streamline customer support operations. It provides a centralized platform for managing customer inquiries, tracking support tickets, and collaborating with team members. Brimir aims to be a flexible and customizable solution for businesses of all sizes.

Self-hostable for data control and privacy.
Helpdesk ticketing
Business & Commerce
FormTitan

FormTitan

Free Personal

FormTitan is a powerful, no-code online form builder designed for businesses needing advanced data collection, workflow automation, and integration capabilities. It goes beyond simple surveys to facilitate complex processes.

Powerful and flexible form builder with extensive customization.
Conversion Rate Optimization
ClickDesk

ClickDesk

Commercial

ClickDesk revolutionizes customer support with unified live chat, voice chat, and helpdesk ticketing. Engage visitors in real-time, provide instant assistance, and streamline support operations to boost satisfaction and drive sales through personalized interactions.

Unified platform for live chat, voice chat, and helpdesk.
Customer service
Business & Commerce Social & Communications
Crisp

Crisp

Freemium

Crisp is a comprehensive customer messaging platform designed to enhance communication between businesses and their customers. It combines live chat, email, social media, and a knowledge base into a unified inbox, enabling efficient support and engagement.

Consolidates multiple communication channels into a single inbox.
Customer support
Business & Commerce Network & Admin Social & Communications
poll.ly

poll.ly

Free

poll.ly is a comprehensive platform for gathering ideas and opinions, offering robust tools for creating polls, surveys, and facilitating brainstorming sessions. It caters to individuals and organizations looking to collect feedback, conduct market research, or engage communities through interactive data collection methods.

Easy to use, no coding required form builder
Brainstorming
Online Services
HappyFox

HappyFox

Commercial

HappyFox is a robust cloud-based help desk and customer support software designed to streamline customer interactions and improve service efficiency through a unified ticketing system.

Centralized ticketing system for multiple channels.
Email tracking
Business & Commerce Development
Helpjuice

Helpjuice

Commercial

Helpjuice is a robust, web-based knowledge base software designed to empower businesses to quickly create, organize, and maintain comprehensive self-service support content for their customers and internal teams. It focuses on intuitive content creation, advanced analytics, and deep customization options to improve customer satisfaction and reduce support load.

Intuitive and easy-to-use content editor.
Multiple languages
Business & Commerce
PHPBack

PHPBack

Open Source

PHPBack is an open-source feedback and suggestion system designed to help businesses collect, manage, and act upon customer feedback. It provides tools for suggestion voting, helpdesk ticketing, and customizable workflows to improve communication and product development based on user input.

Open source and free to use.
Customer support
Business & Commerce Online Services
Kliqqi

Kliqqi

Open Source

Kliqqi is a flexible open-source content management system designed to build community-driven social networks, idea boards, and news aggregators. It emphasizes user participation and customization to create tailored online communities.

Strong focus on community features and user interaction.
Idea
Business & Commerce Social & Communications
OTRS ITSM

OTRS ITSM

Open Source

OTRS ITSM is a comprehensive IT Service Management solution designed to optimize business processes, manage IT infrastructure, and enhance customer support. It provides a robust set of tools for ticketing, workflow automation, asset management, and knowledge base creation, all delivered through a web-based interface.

Comprehensive feature set covering key ITSM processes in a single platform.
CMDB and ProcessManagement
Jitbit Live Chat

Jitbit Live Chat

Commercial

Jitbit Live Chat is a comprehensive customer support platform combining live chat with help desk ticketing and a knowledge base. It enables real-time communication, workflow automation, and organized support management for businesses of all sizes.

Integrated live chat, help desk, and knowledge base.
Live Chat
Business & Commerce
IP.Board

IP.Board

Commercial

IP.Board, now part of the IPS Community Suite, is a robust, feature-rich platform for building and managing online communities. It offers a comprehensive set of tools for forums, content management, e-commerce integration, and more, catering to diverse community needs.

Comprehensive suite of integrated community features (forums, CMS, e-commerce).
Cloud based
Development Social & Communications
Firehose Chat

Firehose Chat

Freemium

Firehose Chat offered a comprehensive live chat solution for websites, enabling businesses to provide real-time customer support, engage visitors, and gather valuable insights. It combined live chat capabilities with tools for knowledge management, automation, and analytics.

Enabled real-time customer support on websites.
Chat
Business & Commerce Social & Communications
LiveAgent

LiveAgent

Commercial

LiveAgent is a comprehensive, multi-channel customer support platform designed to streamline communication and enhance customer satisfaction through integrated ticketing, live chat, knowledge base, and call center functionalities.

True omni-channel support from a single dashboard.
Beat maker
Business & Commerce
Pubble

Pubble

Commercial

Pubble is a real-time engagement platform designed to enhance customer interaction through features like community Q&A, feedback collection, and real-time messaging, fostering stronger connections and improving support efficiency.

Enhances real-time customer engagement
OAUTH
Business & Commerce Education & Reference
Vanilla

Vanilla

Freemium

Vanilla is a versatile, open-source forum software built on PHP, designed for creating vibrant online communities. It offers a balance of ease of use and powerful customization options.

Free and open-source with no license fees.
Forums
Social & Communications
Intercom

Intercom

Freemium

Intercom is a comprehensive customer messaging platform designed to help businesses acquire, engage, and support customers through personalized communication across various channels, including live chat, email, and in-app messages. It consolidates customer interactions and data for improved sales, marketing, and support workflows.

Unified platform for chat, email, and in-app messaging.
Onboarding
Business & Commerce Education & Reference Network & Admin
Lucky Orange

Lucky Orange

Commercial

Lucky Orange is a comprehensive conversion optimization suite designed to help businesses understand visitor behavior on their websites. It provides a suite of tools like heatmaps, session recordings, chat, and polls to analyze user interaction and identify areas for improvement in user experience and conversion rates.

Comprehensive suite of tools for user behavior analysis and conversion optimizat...
Customer Chat
Development Network & Admin Social & Communications
SessionCam

SessionCam

Commercial

SessionCam offers comprehensive customer experience analytics, utilizing session replay and heatmaps to visualize user interactions and identify friction points on your website, ultimately driving conversion rate optimization.

Provides deep visual insights into user behavior.
Visitor tracking
Development Network & Admin
Niftio

Niftio

Free

Niftio revolutionizes presentations with AI-powered tools, interactive features, and advanced analytics, empowering users to create engaging, data-driven presentations and connect effectively with their audience.

Strong focus on audience engagement through interactive features.
Content Templates
Education & Reference Office & Productivity
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