LiveAgent vs Desk.com : Which is Better?
LiveAgent
LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit
License: Commercial
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LiveAgent VS Desk.com Feature comparision
| Feature | LiveAgent | Desk.com |
|---|---|---|
| Beat maker | ||
| Call recording | ||
| Customer service | ||
| Customer support | ||
| Gamification | ||
| Helpdesk ticketing | ||
| Integrated Chat | ||
| Knowledge base | ||
| Live Chat | ||
| Modern live chat | ||
| Voice Call | ||
| Chat history | ||
| Ad-free | ||
| Ads monitoring | ||
| Automatic customer engagement | ||
| Customer Feedback | ||
| Customizable | ||
| Kanban boards | ||
| Kanban Chart | ||
| Email automation | ||
| Encrypted chat | ||
| Knowledge Base structuring | ||
| Email notifications | ||
| Email tracking | ||
| Auto responder | ||
| Forums | ||
| Software as a Service | ||
| Chat Bot | ||
| Real-time analytics | ||
| Support for Multiple Users | ||
| Suggestion voting | ||
| German | ||
| Dockerized | ||
| Shared inbox | ||
| Comment section | ||
| Configurable |
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