LiveAgent vs Desk.com : Which is Better?
LiveAgent
LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit
License: Commercial
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LiveAgent VS Desk.com
Desk.com is primarily focused on ticket management and collaboration, making it ideal for teams that need a strong internal workflow. In contrast, LiveAgent excels in providing multi-channel support and real-time communication options, making it more suitable for businesses that prioritize customer interaction across various platforms.
LiveAgent
Pros:
- Comprehensive multi-channel support
- Effective live chat functionality
- Mobile app for on-the-go support
- User-friendly interface
- Strong social media integration
Cons:
- Can be more expensive for small businesses
- Some features may be overwhelming for new users
- Limited collaboration tools
- Less flexible customization options than Desk.com
- Response times can vary for support
Desk.com
Pros:
- Strong ticket management system
- Excellent reporting features
- Good for collaboration among team members
- Customizable workflows and automation
- Robust API access for integration
Cons:
- No live chat functionality
- Limited social media support
- No mobile app available
- Less focus on multi-channel support
- Higher learning curve for new users
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