Desk.com vs Helpjuice : Which is Better?
Desk.com
Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies. Developed by Salesforce
License: Commercial
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Desk.com VS Helpjuice
Desk.com excels in its multi-channel support and customizable ticketing system, making it ideal for customer support teams. Helpjuice focuses on knowledge management, providing powerful tools for creating and managing a knowledge base, which is beneficial for teams looking to enhance self-service support.
Desk.com
Pros:
- User-friendly interface
- Robust reporting and analytics
- Customizable ticketing system
- Multi-channel support (email, chat, social)
- Automated workflows
Cons:
- Limited integration options
- Can become expensive for larger teams
- Basic mobile app functionality
Helpjuice
Pros:
- Powerful knowledge base
- Easy to set up and use
- Customizable branding options
- Collaboration tools for teams
- Advanced search functionality
Cons:
- Lack of live chat functionality
- No built-in ticketing system
- Limited reporting features
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