Desk.com vs UseResponse : Which is Better?
Desk.com
Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies. Developed by Salesforce
License: Commercial
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Desk.com VS UseResponse
UseResponse is ideal for organizations focusing on community engagement and feedback management, offering features like forums and surveys. In contrast, Desk.com excels in traditional customer support with robust ticketing, SLA management, and live chat capabilities.
Desk.com
Pros:
- Robust ticketing and SLA management
- Live chat functionality
- Strong reporting features
- Good multi-channel support
- Established platform with a solid reputation
Cons:
- Higher pricing tiers
- Less community engagement features
- Fewer customization options
- Limited self-service capabilities
- Can be overwhelming for small businesses
UseResponse
Pros:
- User-friendly interface
- Strong community engagement features
- Comprehensive feedback collection tools
- Flexible customization options
- Effective ticket management system
Cons:
- Limited live chat support
- Less focus on SLA management
- Fewer integrations compared to competitors
- No dedicated mobile app
- Customization can be complex for new users
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