Freshsales vs SuiteCRM : Which is Better?

Freshsales icon

Freshsales

Freshsales is a full-fledged Sales CRM software for Business. Developed by Freshdesk Inc.

License: Freemium

Apps available for Mac OS X Windows Online Android iPhone

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SuiteCRM icon

SuiteCRM

SuiteCRM is a software fork of the popular customer relationship management (CRM) system from SugarCRM. Developed by SalesAgility

License: Freemium

Categories: Business & Commerce

Apps available for Windows Linux Online Self-Hosted

Freshsales VS SuiteCRM

SuiteCRM is an open-source CRM solution that offers extensive customization options and is cost-effective for small businesses, while Freshsales is a user-friendly CRM with strong AI capabilities and excellent customer support. The choice between them largely depends on the need for customization versus ease of use and advanced features.

Freshsales

Pros:

  • User-friendly interface
  • Powerful AI capabilities
  • Better reporting and analytics
  • Excellent customer support

Cons:

  • Higher pricing for advanced features
  • Limited customization options compared to SuiteCRM
  • Fewer integrations with legacy systems
  • May not be ideal for very large businesses

SuiteCRM

Pros:

  • Open-source and customizable
  • Cost-effective for small businesses
  • Strong community support
  • Comprehensive feature set

Cons:

  • Steeper learning curve
  • Requires more technical knowledge for customization
  • Less intuitive user interface
  • Limited built-in integrations

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