Get Satisfaction vs Brimir : Which is Better?

Get Satisfaction icon

Get Satisfaction

Get Satisfaction is a customer community software platform for technical support. Developed by GetSatisfaction

License: Commercial

Categories: Business & Commerce

Apps available for Online

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Brimir icon

Brimir

Brimir is an Open source ticket manager. Developed by Ivaldi

License: Open Source

Categories: Business & Commerce

Apps available for Mac OS X Windows Linux Online Android

Get Satisfaction VS Brimir

Get Satisfaction focuses on community engagement and real-time feedback collection, making it suitable for businesses wanting direct customer interaction. In contrast, Brimir offers advanced analytics and customization, catering more to organizations needing in-depth insights and a tailored approach.

Get Satisfaction

Pros:

  • User-friendly interface
  • Community engagement features
  • Customizable feedback forms
  • Integration with other tools
  • Real-time feedback tracking

Cons:

  • Limited customization options for reports
  • Lack of advanced analytics
  • Can become overwhelming with large volumes of feedback

Brimir

Pros:

  • Gamification features
  • Robust analytics dashboard
  • Custom branding options
  • Mobile-friendly design
  • Multi-language support

Cons:

  • Higher cost compared to competitors
  • Steeper learning curve for new users
  • Limited third-party integrations

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