Get Satisfaction vs TeamSupport.com : Which is Better?
Get Satisfaction
Get Satisfaction is a customer community software platform for technical support. Developed by GetSatisfaction
License: Commercial
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Get Satisfaction VS TeamSupport.com
Get Satisfaction excels in community engagement and customer feedback collection, making it ideal for small businesses focused on social media interactions. In contrast, TeamSupport.com offers a more robust ticketing system and extensive customization options, making it suitable for medium to large businesses that require detailed reporting and mobile support.
Get Satisfaction
Pros:
- Strong community engagement features
- Good for gathering customer feedback
- User-friendly interface
- Integrates well with social media
- Cost-effective for small businesses
Cons:
- Limited ticket management features
- Lacks live chat support
- No mobile app
- Less suitable for larger businesses
- Fewer customization options
TeamSupport.com
Pros:
- Robust ticketing system
- Excellent customer support
- Comprehensive reporting and analytics
- Mobile app for on-the-go support
- Highly customizable workflows
Cons:
- Can be expensive for small businesses
- Complex setup process
- Less emphasis on community engagement
- Limited social media integration
- Not ideal for simple customer support needs
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