Get Satisfaction vs Vanilla : Which is Better?

Get Satisfaction

Get Satisfaction is a customer community software platform for technical support. Developed by GetSatisfaction

License: Commercial

Categories: Business & Commerce

Apps available for Online

Vanilla is an open source PHP based forum software.

License: Freemium

Categories: Social & Communications

Apps available for Online Self-Hosted

Feature	Get Satisfaction	Vanilla
Customer Feedback
Net Promoter Score (NPS)
Embedded email surveys
SMS API
Cross tabulation
Email list
Forums
Integrated Spam Protection
Live Push Notifications
Data API
Logic jump
Mobile friendly
Ad-free
Ads monitoring
Automatic customer engagement
Customizable
Helpdesk ticketing
Kanban boards
Kanban Chart
Customer support
Knowledge base
Software as a Service
Suggestion voting
German
Add collaborators/moderators
Argument mapping
Idea evaluation
Single Sign-On
Share Roadmaps
Slack integration
Anonymous Commenting
CrowdSourced
Email deliverability
Apps with Google Analytics Integration
Plugins
Extensible by Plugins/Extensions
Lightweight
User friendly
Chat
Website integration

*community curated information: This table may not have the most accurate information. Please suggest changes

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