GoToAssist vs AMMYY Admin : Which is Better?

GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Categories: Business & Commerce Network & Admin

Apps available for Windows Online Android iPhone Android Tablet

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AMMYY Admin icon

AMMYY Admin

Ammyy Admin is a free remote desktop sharing and PC remote control software that can be used for remote administration, remote office arrangement, remote support or distant education purposes. Developed by Ammyy Group

License: Free Personal

Categories: Network & Admin OS & Utilities

Apps available for Windows Discontinued

GoToAssist VS AMMYY Admin

GoToAssist offers a comprehensive suite of remote support features suitable for businesses needing robust functionality and multi-platform support, whereas AMMYY Admin focuses on simplicity and quick access, making it ideal for individual users or small teams needing straightforward remote access solutions.

GoToAssist

Pros:

  • Remote access and control of devices
  • Multi-platform support (Windows, Mac, mobile)
  • File transfer capabilities
  • Session recording and playback
  • Real-time chat during sessions
  • Remote diagnostics and troubleshooting
  • Custom branding options
  • User-friendly interface

Cons:

  • Relatively higher cost compared to competitors
  • Requires stable internet connection for optimal performance
  • Can be complex for new users due to multiple features

AMMYY Admin

Pros:

  • Quick remote access without installation
  • Lightweight and portable application
  • No firewall configuration needed
  • Easy setup and use for non-technical users
  • Supports unattended access

Cons:

  • Limited features in the free version
  • Lacks advanced features found in other remote support tools
  • Not suitable for large enterprises

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