GoToAssist vs dualmon : Which is Better?

GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Categories: Business & Commerce Network & Admin

Apps available for Windows Online Android iPhone Android Tablet

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dualmon icon

dualmon

dualmon is a free remote desktop and remote support software. Developed by dualmon

License: Freemium

Categories: Business & Commerce Network & Admin Office & Productivity OS & Utilities

Apps available for Mac OS X Windows Android iPhone Windows RT

GoToAssist VS dualmon

Dualmon is ideal for users needing a user-friendly remote access solution with multi-session handling and customization. In contrast, GoToAssist offers advanced features like session recording and performance monitoring, making it suitable for businesses requiring comprehensive support solutions.

GoToAssist

Pros:

  • Comprehensive session recording
  • Strong performance monitoring tools
  • Excellent security features
  • On-premise deployment option
  • Wide range of support options

Cons:

  • Can be expensive for small businesses
  • Steeper learning curve
  • Requires more resources for optimal performance
  • Limited multi-session handling
  • User management features could be improved

dualmon

Pros:

  • User-friendly interface
  • Supports multiple sessions simultaneously
  • Robust mobile device support
  • Good customization options
  • Affordable pricing

Cons:

  • Lacks advanced session recording
  • Limited performance monitoring
  • No on-premise deployment
  • Less robust user management
  • Fewer customization options

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