GoToAssist vs imPcRemote : Which is Better?

GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Categories: Business & Commerce Network & Admin

Apps available for Windows Online Android iPhone Android Tablet

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imPcRemote icon

imPcRemote

imPcRemote is a remote support tool that enables instant, secure, and trouble-free connections between remote computers. Developed by imPcRemote LLC

License: Freemium

Categories: Network & Admin

Apps available for Mac OS X Windows Linux Android Android Tablet

GoToAssist VS imPcRemote

GoToAssist offers a more comprehensive set of features ideal for IT support and training, including multi-session support and session recording. In contrast, imPcRemote provides simpler, more cost-effective remote access solutions with essential features but lacks some advanced functionalities.

GoToAssist

Pros:

  • Robust multi-session support
  • Comprehensive file transfer capabilities
  • Session recording feature for training purposes
  • Strong mobile access options
  • User management features for larger teams
  • Integration with various tools
  • High-level security features
  • Customizable user interface
  • Detailed performance monitoring
  • Reliable customer support

Cons:

  • Higher pricing compared to some alternatives
  • May have a learning curve for new users
  • Limited collaboration features
  • No support for DNS
  • No user feedback system

imPcRemote

Pros:

  • DNS support for remote access
  • Network configuration capabilities
  • User feedback system for improvements
  • Flexible pricing options
  • Cloud storage integration for convenience
  • Simple user interface
  • On-demand support availability
  • Good for small-scale remote access
  • Easy installation and setup
  • Screen sharing functionality

Cons:

  • Limited session management capabilities
  • No session recording feature
  • Less suitable for larger teams
  • Mobile access is not available
  • Limited integration options

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