GoToAssist vs LogMeIn : Which is Better?

GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Categories: Business & Commerce Network & Admin

Apps available for Windows Online Android iPhone Android Tablet

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LogMeIn icon

LogMeIn

LogMeIn is a remote desktop management and remote administration solution. Developed by LogMeIn, Inc.

License: Commercial

Categories: Network & Admin

Apps available for Mac OS X Windows Online Android iPhone

GoToAssist VS LogMeIn

GoToAssist offers a strong focus on security and reporting, making it ideal for smaller teams and organizations looking for user-friendly remote access. In contrast, LogMeIn provides a comprehensive suite of features tailored for IT support and larger teams, including real-time collaboration and extensive mobile access.

GoToAssist

Pros:

  • User-friendly interface
  • Strong security measures
  • Good customer support
  • Comprehensive reporting features
  • Flexible pricing options

Cons:

  • Limited real-time collaboration features
  • Less suitable for large teams
  • Fewer integrations with third-party apps
  • No API access
  • Less support for legacy systems

LogMeIn

Pros:

  • Robust features for IT support
  • Real-time collaboration tools
  • Scalable for large teams
  • Integration with various third-party applications
  • Extensive mobile access capabilities

Cons:

  • Can be more expensive
  • Complex setup for new users
  • Less comprehensive reporting features
  • Limited customization options
  • Potential performance issues with high user load

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