GoToAssist vs Remote Desktop Connection : Which is Better?

GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Categories: Business & Commerce Network & Admin

Apps available for Windows Online Android iPhone Android Tablet

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Remote Desktop Connection icon

Remote Desktop Connection

Remote Desktop Connection (RDC, also called Remote Desktop, formerly Microsoft Terminal Services Client. Developed by Microsoft Corporation

License: Free

Categories: Network & Admin

Apps available for Windows

GoToAssist VS Remote Desktop Connection

GoToAssist is ideal for remote support with its user-friendly interface and comprehensive tools, while Remote Desktop Connection is better suited for Windows users needing straightforward remote access. The choice depends on the user's specific needs and operating system preferences.

GoToAssist

Pros:

  • User-friendly interface
  • Cross-platform support (Windows, Mac, mobile)
  • File transfer capabilities
  • Session recording and playback
  • Multi-monitor support

Cons:

  • Requires an internet connection
  • Subscription-based pricing can be costly for some
  • Limited customization options

Remote Desktop Connection

Pros:

  • Integrated with Windows
  • No additional software required for Windows users
  • Supports remote control and desktop sharing
  • Low latency connections
  • Secure connections with encryption

Cons:

  • Limited features compared to dedicated remote support tools
  • Can be complex to set up for non-Windows users
  • Dependency on Windows updates

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