GoToAssist vs Remote Utilities : Which is Better?

GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Categories: Business & Commerce Network & Admin

Apps available for Windows Online Android iPhone Android Tablet

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Remote Utilities icon

Remote Utilities

Remote Utilities is a remote desktop software for Microsoft Windows that provides remote access from one PC to another PC over a LAN or via the Internet. Developed by Usoris Systems

License: Freemium

Categories: Business & Commerce Network & Admin OS & Utilities

Apps available for Windows Android iPhone

GoToAssist VS Remote Utilities

Remote Utilities excels in flexibility and security features, making it ideal for users who prioritize these aspects. In contrast, GoToAssist offers strong remote support capabilities, focusing on instant access and multi-session handling, making it suitable for IT support teams.

GoToAssist

Pros:

  • Robust remote support capabilities
  • Instant access to remote devices
  • Multi-session handling
  • Cross-platform support
  • Integration with other GoTo products

Cons:

  • Higher pricing compared to some competitors
  • Requires installation on both ends for full functionality
  • Limited features in the free trial

Remote Utilities

Pros:

  • High security with end-to-end encryption
  • Supports multiple platforms (Windows, Mac, Linux, Android, iOS)
  • Flexible pricing options including a free version
  • Customizable remote access settings
  • Session recording for later review

Cons:

  • User interface can be complex for beginners
  • Limited customer support options for the free version
  • Performance can vary based on internet speed

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