GoToAssist vs ScreenConnect

Compare features, pricing, and capabilities to find which solution is best for your needs.

GoToAssist icon

GoToAssist

GoToAssist is a comprehensive, cloud-based remote support solution designed for IT support teams and customer service organizations, enabling secure and efficient remote access to devices for troubleshooting, maintenance, and support. by Citrix Systems, Inc.

Commercial
Platforms: Windows Online Android iPhone Android Tablet iPad
Screenshots:
VS
ScreenConnect icon

ScreenConnect

ConnectWise Control, formerly ScreenConnect, is a robust self-hosted remote support and access solution designed for businesses of all sizes. It provides secure, fast, and flexible remote control capabilities, enabling IT professionals to troubleshoot issues, perform maintenance, and manage systems remotely. by Elsinore Technologies, Inc.

Commercial
Platforms: Mac OS X Windows Linux Online Android iPhone Android Tablet iPad Self-Hosted
Screenshots:

Comparison Summary

GoToAssist and ScreenConnect are both powerful solutions in their space. GoToAssist offers gotoassist is a comprehensive, cloud-based remote support solution designed for it support teams and customer service organizations, enabling secure and efficient remote access to devices for troubleshooting, maintenance, and support., while ScreenConnect provides connectwise control, formerly screenconnect, is a robust self-hosted remote support and access solution designed for businesses of all sizes. it provides secure, fast, and flexible remote control capabilities, enabling it professionals to troubleshoot issues, perform maintenance, and manage systems remotely.. Compare their features and pricing to find the best match for your needs.

Pros & Cons Comparison

GoToAssist

GoToAssist

Analysis & Comparison

Advantages

Comprehensive feature set for remote support.
Reliable and stable performance during sessions.
Strong support for unattended access.
Multiplatform compatibility (Windows, Mac, Mobile).
Integrated communication tools (chat, audio).

Limitations

Can be relatively expensive depending on the plan and number of users.
User interface, while functional, could benefit from modernization.
ScreenConnect

ScreenConnect

Analysis & Comparison

Advantages

Self-hosted deployment offers extensive control and customization.
Fast and responsive remote connections minimize latency.
Robust security features, including encryption and access control.
Comprehensive toolset for efficient remote support (chat, file transfer, etc.).
Supports unattended access for proactive maintenance.
Multi-monitor support enhances diagnostic capabilities.

Limitations

Requires technical expertise for self-hosted deployment and maintenance.
Initial setup can be more complex than cloud-based solutions.
Pricing model may be less flexible for very small businesses compared to some alternatives.

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