GoToAssist vs ScreenConnect : Which is Better?

GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Categories: Business & Commerce Network & Admin

Apps available for Windows Online Android iPhone Android Tablet

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ScreenConnect icon

ScreenConnect

ConnectWise Control is a self-hosted remote desktop software application that has remote support, remote access, and remote meeting capabilities. Developed by Elsinore Technologies, Inc.

License: Commercial

Categories: Network & Admin

Apps available for Mac OS X Windows Linux Online Android

GoToAssist VS ScreenConnect

GoToAssist excels in its user-friendly interface and ease of use, making it suitable for quick support sessions. In contrast, ScreenConnect offers advanced features like robust security and customization, appealing more to businesses needing extensive remote access solutions.

GoToAssist

Pros:

  • User-friendly interface
  • Cross-platform support
  • Remote file transfer
  • Session recording
  • Multi-session handling

Cons:

  • Limited integrations with third-party software
  • Higher pricing compared to some competitors
  • Less customizable interface

ScreenConnect

Pros:

  • High-performance remote access
  • Custom branding options
  • Mobile device support
  • Session collaboration features
  • Robust security protocols

Cons:

  • Steeper learning curve for beginners
  • Occasional connectivity issues
  • Less intuitive user interface for some users

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