GoToAssist vs TeamSupport.com : Which is Better?

GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Categories: Business & Commerce Network & Admin

Apps available for Windows Online Android iPhone Android Tablet

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TeamSupport.com icon

TeamSupport.com

TeamSupport specializes in customer support software for B2B. Improve your company's customer service while reducing costs. Developed by TeamSupport LLC

License: Commercial

Categories: Business & Commerce Office & Productivity

Apps available for Online

GoToAssist VS TeamSupport.com

TeamSupport.com is primarily designed for ticket management and customer support with strong analytic tools, while GoToAssist focuses on remote assistance and live chat features. Businesses that prioritize ticket handling and feedback may lean towards TeamSupport, whereas those needing robust remote support solutions may prefer GoToAssist.

GoToAssist

Pros:

  • Robust remote access capabilities
  • Effective live chat support
  • Multi-channel support for diverse customer needs
  • Customizable dashboards for better monitoring
  • Video conferencing tools included

Cons:

  • More focused on remote assistance than ticketing
  • Can be complex for new users
  • Limited knowledge base features
  • Higher pricing for advanced features
  • Less emphasis on customer feedback tools

TeamSupport.com

Pros:

  • Comprehensive ticket management system
  • Strong reporting and analytics tools
  • Excellent knowledge base functionality
  • Good customer feedback collection
  • Integrates well with third-party applications

Cons:

  • Lacks live chat support
  • No remote access feature
  • Limited mobile app functionality
  • Fewer automation options compared to competitors
  • No video conferencing capabilities

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