GoToAssist vs Web Help Desk : Which is Better?

GoToAssist icon

GoToAssist

GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.

License: Commercial

Categories: Business & Commerce Network & Admin

Apps available for Windows Online Android iPhone Android Tablet

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Web Help Desk icon

Web Help Desk

Web Help Desk is a powerful and affordable ticketing and IT asset management software solution. Developed by SolarWinds Worldwide, LLC.

License: Commercial

Categories: Business & Commerce

Apps available for Mac OS X Windows Linux Online iPhone

GoToAssist VS Web Help Desk

Web Help Desk is focused on ticket management and asset tracking, making it ideal for IT support teams, while GoToAssist is designed for remote support, offering tools for real-time assistance and remote access, making it more suitable for customer support teams.

GoToAssist

Pros:

  • Remote desktop access
  • Multi-platform support
  • Session recording
  • Integrated chat support
  • Easy file transfer

Cons:

  • Can be slow at times
  • Limited customization options
  • Pricing can be high for smaller businesses

Web Help Desk

Pros:

  • User-friendly interface
  • Robust ticket management
  • Customizable workflows
  • Asset management capabilities
  • Comprehensive reporting and analytics

Cons:

  • Limited integrations with third-party tools
  • Can be expensive for smaller teams
  • Some users report a steep learning curve

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