GoToAssist vs Web Help Desk : Which is Better?
GoToAssist
GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Developed by Citrix Systems, Inc.
License: Commercial
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GoToAssist VS Web Help Desk Feature comparision
| Feature | GoToAssist | Web Help Desk |
|---|---|---|
| Remote desktop | ||
| Customer support | ||
| Remote Support | ||
| Support for Remote Control | ||
| Remote Reboot | ||
| Support for Multiple Monitors | ||
| Audio Calling | ||
| Support for Aliases | ||
| Integrated File Sharing | ||
| Unattended access | ||
| Screen Mirroring | ||
| Access Control | ||
| File-sync | ||
| File transfer | ||
| Integrated Chat | ||
| Local Network Connection | ||
| VNC Viewer | ||
| Lightweight | ||
| RDP Functionality | ||
| Built-in SSH client | ||
| Vnc protocol | ||
| Portable | ||
| Ad-free | ||
| Clustering | ||
| Full controller support | ||
| Multiplatform | ||
| Remote monitoring | ||
| it asset management | ||
| IT Asset Management | ||
| Knowledge base | ||
| Dockerized | ||
| Helpdesk ticketing | ||
| Ads monitoring | ||
| Automatic customer engagement | ||
| Customer Feedback | ||
| Email notifications | ||
| Forums | ||
| Software as a Service | ||
| Customer service | ||
| Configurable | ||
| Task Management | ||
| Wiki | ||
| Email automation | ||
| Email marketing automation | ||
| Automatic messages | ||
| Text chat |
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