Intercom VS Kayako
Kayako focuses on providing a comprehensive ticketing system with multichannel support, making it ideal for customer support teams. In contrast, Intercom excels in user engagement and communication, offering powerful marketing and CRM tools, making it better suited for sales and nurturing customer relationships.
Intercom
Pros:
- Integrated live chat and messaging
- Automated responses and chatbots
- Excellent user onboarding features
- Strong CRM capabilities
- User engagement tracking
Cons:
- Can become expensive with scaling
- Complexity in setup and integration
- Limited offline capabilities
Kayako
Pros:
- User-friendly interface
- Comprehensive ticketing system
- Multichannel support (email, chat, social media)
- Robust reporting and analytics
- Customizable workflows
Cons:
- Limited customization options
- Higher pricing for advanced features
- Slower response times during peak hours
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