LiveChat vs LiveZilla : Which is Better?

LiveChat icon

LiveChat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities. Developed by LiveChat

License: Commercial

Categories: Business & Commerce

Apps available for Mac OS X Windows Online Android iPhone

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LiveZilla icon

LiveZilla

LiveZilla is a customer support software. Developed by LiveZilla GmbH

License: Freemium

Categories: Business & Commerce

Apps available for Online

LiveChat VS LiveZilla

LiveChat offers a user-friendly interface with robust customization and real-time monitoring, making it ideal for businesses focused on customer engagement. In contrast, LiveZilla provides an on-premise solution with multi-channel support and offline messaging, catering to organizations that prefer self-hosted options and advanced reporting.

LiveChat

Pros:

  • User-friendly interface
  • Robust customization options
  • Mobile app availability
  • Integrations with various platforms
  • Real-time chat monitoring

Cons:

  • Limited automation features
  • Higher pricing compared to some competitors
  • Less extensive reporting options

LiveZilla

Pros:

  • On-premise deployment option
  • Multi-channel support
  • Offline messaging capabilities
  • Advanced reporting features
  • Cost-effective pricing plans

Cons:

  • Steeper learning curve
  • Less intuitive interface
  • Limited third-party integrations

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