LiveChat vs Smartsupp : Which is Better?

LiveChat icon

LiveChat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities. Developed by LiveChat

License: Commercial

Categories: Business & Commerce

Apps available for Mac OS X Windows Online Android iPhone

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Smartsupp icon

Smartsupp

Smartsupp is a free live chat for your website. Developed by Smartsupp

License: Freemium

Apps available for Mac OS X Windows Online Android iPhone

LiveChat VS Smartsupp

LiveChat offers a more robust set of features suitable for larger businesses with its extensive integration options and real-time monitoring capabilities. In contrast, Smartsupp is more affordable and provides unique AI-powered chatbot functionalities, making it ideal for small to medium enterprises.

LiveChat

Pros:

  • User-friendly interface
  • Multiple chat channels
  • Customizable chat widgets
  • Integration with various CRM tools
  • Real-time visitor monitoring

Cons:

  • Higher pricing compared to some competitors
  • Limited automation features
  • No free plan available

Smartsupp

Pros:

  • Multilingual support
  • AI-powered chatbots
  • Visitor tracking and analytics
  • Affordable pricing
  • Mobile app for on-the-go support

Cons:

  • Fewer integrations than some competitors
  • Basic reporting features
  • Can be complex for new users

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