OTRS ITSM VS Zendesk Feature comparision
| Feature | OTRS ITSM | Zendesk |
|---|---|---|
| CMDB and ProcessManagement | ||
| Customer service | ||
| First person view | ||
| Helpdesk ticketing | ||
| Incident management | ||
| Inventory management | ||
| Service Level Management | ||
| Web-Based | ||
| Workflow Automation | ||
| Forums | ||
| Hardware Monitoring | ||
| Customer support | ||
| Knowledge base | ||
| Software as a Service | ||
| REST API | ||
| Task Management | ||
| Whatsapp integration | ||
| IT Asset Management | ||
| Support for Bootstrap | ||
| Customer Feedback | ||
| Email automation | ||
| Email marketing automation | ||
| Automatic messages | ||
| Integrated Chat | ||
| Dockerized | ||
| Customizable | ||
| Kanban boards | ||
| Kanban Chart | ||
| Ad-free | ||
| Ads monitoring | ||
| Automatic customer engagement | ||
| Contextual sales | ||
| Email tracking | ||
| Legal CRM | ||
| Publishing | ||
| Email notifications | ||
| Auto responder | ||
| Suggestion voting | ||
| German | ||
| Shared inbox | ||
| Comment section | ||
| Modern live chat | ||
| Beat maker | ||
| Call recording |
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