OTRS ITSM VS Zent.IO Feature comparision
| Feature | OTRS ITSM | Zent.IO |
|---|---|---|
| CMDB and ProcessManagement | ||
| Customer service | ||
| First person view | ||
| Helpdesk ticketing | ||
| Incident management | ||
| Inventory management | ||
| Service Level Management | ||
| Web-Based | ||
| Workflow Automation | ||
| Forums | ||
| Hardware Monitoring | ||
| Customer support | ||
| Knowledge base | ||
| Software as a Service | ||
| REST API | ||
| Task Management | ||
| Whatsapp integration | ||
| IT Asset Management | ||
| Support for Bootstrap | ||
| Customer Feedback | ||
| Call recording | ||
| Collaborative | ||
| Customer Chat |
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