Desk.com vs DeskPRO : Which is Better?
Desk.com
Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies. Developed by Salesforce
License: Commercial
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Desk.com VS DeskPRO
Desk.com is ideal for small to medium-sized businesses focusing on multi-channel support and ease of use, while DeskPRO is tailored for larger organizations needing advanced reporting, collaboration, and SLA management features. The choice between the two largely depends on the specific needs of the business and its size.
Desk.com
Pros:
- User-friendly interface
- Strong multi-channel support
- Robust automation features
- Great customer service
- Flexible pricing options
Cons:
- Limited customization options for reports
- Less focus on community features
- No SLA management
- Absence of time tracking
DeskPRO
Pros:
- Advanced reporting capabilities
- Highly customizable workflows
- Excellent collaboration tools
- SLA management functionality
- Comprehensive customer feedback management
Cons:
- Steeper learning curve
- Higher pricing compared to Desk.com
- Complex setup for smaller businesses
- Limited social media integration
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