osTicket vs Desk.com : Which is Better?
osTicket
Open source support ticket system simple, free, lightweight, open source, and easy to setup and use. Developed by osTicket
License: Open Source
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osTicket VS Desk.com
Desk.com is a cloud-based customer service platform with a strong integration with Salesforce, making it ideal for businesses already using Salesforce. osTicket, being an open-source solution, offers extensive customization and is more cost-effective, but may require more technical expertise to set up and manage.
osTicket
Pros:
- Open-source and free to use
- Highly customizable
- Strong community support
- Supports multiple languages
- Email piping feature for ticket creation
Cons:
- Requires technical expertise for setup and customization
- Limited out-of-the-box features
- User interface can be less intuitive for new users
Desk.com
Pros:
- User-friendly interface
- Integrated with Salesforce
- Customizable ticketing system
- Multi-channel support (email, chat, social media)
- Robust reporting and analytics
Cons:
- Limited customization options for certain features
- Higher cost compared to some alternatives
- Dependent on Salesforce for full functionality
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