Desk.com vs osTicket : Which is Better?
Desk.com
Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies. Developed by Salesforce
License: Commercial
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Desk.com VS osTicket
Desk.com is a cloud-based customer service platform with a strong integration with Salesforce, making it ideal for businesses already using Salesforce. osTicket, being an open-source solution, offers extensive customization and is more cost-effective, but may require more technical expertise to set up and manage.
Desk.com
Pros:
- User-friendly interface
- Integrated with Salesforce
- Customizable ticketing system
- Multi-channel support (email, chat, social media)
- Robust reporting and analytics
Cons:
- Limited customization options for certain features
- Higher cost compared to some alternatives
- Dependent on Salesforce for full functionality
osTicket
Pros:
- Open-source and free to use
- Highly customizable
- Strong community support
- Supports multiple languages
- Email piping feature for ticket creation
Cons:
- Requires technical expertise for setup and customization
- Limited out-of-the-box features
- User interface can be less intuitive for new users
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