osTicket vs Freshdesk : Which is Better?

osTicket

Open source support ticket system simple, free, lightweight, open source, and easy to setup and use. Developed by osTicket

License: Open Source

Categories: Business & Commerce Development

Apps available for Windows Linux Online MySQL Community Edition Self-Hosted

Freshdesk

Freshdesk is a cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels. Developed by Freshdesk Inc.

License: Commercial

Categories: Business & Commerce Online Services

Apps available for Mac OS X Windows Linux Online Android

osTicket VS Freshdesk Feature comparision

Feature	osTicket	Freshdesk
Customer Chat
Customer support
Dockerized
Helpdesk ticketing
Task Management
Ad-free
Ads monitoring
Automatic customer engagement
Customer Feedback
Email tracking
Auto responder
Customizable
Kanban boards
Kanban Chart
Email notifications
Forums
Knowledge base
Software as a Service
Incident management
Inventory management
REST API
Wiki
Bug reporting
Release Management
Customer service
Configurable
Team Collaboration
Modern live chat
Beat maker
Call recording
Contextual sales
Legal CRM
Publishing
Suggestion voting
German
Email automation
Encrypted chat
Knowledge Base structuring
Live Chat