LiveAgent vs Freshdesk : Which is Better?
LiveAgent
LiveAgent is an online multi-channel customer support software with help desk software, ticketing functionality, automation, live support and live chat, and web analytics capabilities. Developed by QualityUnit
License: Commercial
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LiveAgent VS Freshdesk
Freshdesk offers a more user-friendly experience with extensive automation and multichannel support, making it ideal for larger teams. LiveAgent excels in live chat functionality and affordability, making it suitable for small to medium businesses.
LiveAgent
Pros:
- Excellent live chat functionality
- Affordable pricing plans
- Powerful CRM integration
- Multi-language support
- Strong knowledge base and self-service options
Cons:
- Limited integrations compared to competitors
- Basic reporting features
- Less intuitive user interface compared to Freshdesk
Freshdesk
Pros:
- User-friendly interface
- Multichannel support (email, chat, phone, social media)
- Robust automation features
- Customizable ticketing system
- Comprehensive reporting and analytics
Cons:
- Can be expensive for larger teams
- Limited customization options for reports
- Steeper learning curve for advanced features
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