GLPI vs osTicket : Which is Better?
GLPI
GLPI (Gestionnaire Libre de Parc Informatique) is a free IT Asset Management, issue tracking system and service desk solution.
License: Open Source
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GLPI VS osTicket
osTicket is primarily focused on ticket management, making it ideal for organizations that need a straightforward support system. In contrast, GLPI offers extensive asset management and reporting features, making it suitable for larger organizations that require comprehensive IT management solutions.
GLPI
Pros:
- Comprehensive asset management
- Robust reporting and analytics
- Multi-language support
- Mobile app availability
- Strong knowledge base functionality
Cons:
- More complex to set up than osTicket
- Can be overwhelming for small teams
- Resource-intensive
- May require additional training
- Customization can be challenging
osTicket
Pros:
- Open source and free to use
- Easy to set up and use
- Strong ticket management features
- Customizable workflows
- Good community support
Cons:
- Limited asset management features
- No mobile app
- Less focus on reporting
- Customization can be complex
- SLA management is basic
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