Kayako vs osTicket

Compare features, pricing, and capabilities to find which solution is best for your needs.

Kayako

Kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation. by Kayako

Commercial

Platforms: Mac OS X Windows Linux Online Android iPhone Blackberry Android Tablet Windows Phone iPad

Screenshots:

Alternatives Details Website

VS

VS

osTicket

osTicket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. It offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base. by osTicket

Open Source

Platforms: Windows Linux Online MySQL Community Edition Self-Hosted PHP

Screenshots:

Alternatives Details Website

Comparison Summary

Kayako and osTicket are both powerful solutions in their space. Kayako offers kayako is a comprehensive customer service platform designed to streamline support operations, enhance customer engagement, and build stronger relationships through features like live chat, ticketing, knowledge base, and automation., while osTicket provides osticket is a widely-used, open-source support ticket system designed to streamline customer service and incident management. it offers a simple, free, and lightweight platform with key features like email integration, customizable forms, and a knowledge base.. Compare their features and pricing to find the best match for your needs.

Pros & Cons Comparison

Kayako

Kayako

Analysis & Comparison

Advantages

Unified inbox consolidates communication channels.

Robust ticketing system with extensive customization.

Integrated live chat for real-time support.

Comprehensive knowledge base for self-service.

Powerful automation and workflow rules.

Detailed real-time analytics and reporting.

Limitations

Initial setup and configuration can be complex.

Learning curve associated with extensive features and customization options.

osTicket

osTicket

Analysis & Comparison

Advantages

Completely free and open source, offering significant cost savings.

Easy to set up and configure for basic helpdesk operations.

Effectively consolidates support requests from email and web forms.

Includes a functional knowledge base for customer self-service.

Highly customizable and extensible for tailored solutions.

Active community providing support and further development.

Limitations

Requires technical expertise for self-hosting, installation, and maintenance.

User interface may feel less modern compared to commercial alternatives.

Advanced reporting and analytics features might be limited compared to some paid solutions.

Relies on community support unless opting for paid support plans from providers.

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