Kayako vs OTRS Business Solution™ : Which is Better?

Kayako icon

Kayako

Kayako is a customer service software. Developed by Kayako

License: Commercial

Categories: Business & Commerce

Apps available for Mac OS X Windows Linux Online Android

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OTRS Business Solution™ icon

OTRS Business Solution™

OTRS Business Solution is a first-class help desk software packed with exclusive features and excellent support. Developed by OTRS AG

License: Open Source

Categories: Business & Commerce

Apps available for Mac OS X Linux Online Self-Hosted Perl

Kayako VS OTRS Business Solution™

OTRS Business Solution™ is a highly customizable platform suitable for larger organizations with complex needs, while Kayako offers a more user-friendly interface ideal for small to medium-sized businesses focused on collaboration.

Kayako

Pros:

  • User-friendly interface
  • Effective collaboration tools
  • Real-time notifications
  • Mobile app availability
  • Comprehensive knowledge base

Cons:

  • Limited customization options
  • Can get expensive with larger teams
  • Less suitable for very small businesses

OTRS Business Solution™

Pros:

  • Customizable ticketing system
  • Comprehensive reporting and analytics
  • Multi-language support
  • Strong integration capabilities
  • Robust customer self-service portal

Cons:

  • Steeper learning curve for new users
  • Can be overwhelming with features
  • Higher cost compared to competitors

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